Integration Care for SaaS companies

We take over your product's integrations with your customers' CRMs, including operation under an SLA

We build connectors for HubSpot, Salesforce, Pipedrive, Zoho, Odoo and other CRMs and run them for you over the long term. Your developers can get back to your own product.

Tell us about your integrations

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HubSpot Diamond Partner HubSpot Diamond Partner, a vendor-agnostic CRM team.
Example data flow

A signed contract moved the deal to Closed won

Select a CRM to see a typical event

Illustration, not client data

The problem

Why CRM integrations slow SaaS companies down

  • Every customer wants a different CRM

    One uses HubSpot, the next Pipedrive, the third Salesforce. Developers write connectors instead of the features your customers chose you for.

  • APIs change and nobody is watching

    CRM vendors change APIs and retire old versions. An integration stops working and you hear about it from the customer.

  • A broken integration costs you customers

    Missing CRM data means tickets, lost trust and eventually churn. Meanwhile, nobody in-house is responsible for operations, documentation or response times.

What you get

What Integration Care includes

We take over the integrations end to end, from audit to daily operations.

  • Audit of your current integrations

    We review the code, connections, error rate and documentation. You get a list of risks and a proposal for what to stabilize.

  • Connectors for the main CRMs

    The base scope covers the CRMs your customers use most. We add further CRMs as extensions on the same foundation.

  • Monitoring and alerts

    We watch for errors, sync failures and data discrepancies. We catch most problems before your customer notices them.

  • Maintenance when APIs change

    We track API changes and version retirements at CRM vendors and update the integrations ahead of time.

  • Support under SLA

    Guaranteed response times and a clear incident process. You know who is responsible for the integration and how quickly they respond.

Who it is for

For SaaS companies whose customers work in a CRM

  • Telephony and contact centers

    A call is logged on the CRM contact with its recording and outcome.

  • Electronic signature

    A signed document syncs to the deal and moves it to the next pipeline stage.

  • Invoicing and accounting

    An issued and paid invoice shows up on the company and the deal.

  • HR and attendance

    New hires and changes in working hours sync to the CRM without manual re-entry.

  • Booking systems

    A booking creates or updates a contact and starts the follow-up communication.

  • E-commerce platforms

    Orders and customers sync to the CRM for segmentation and sales.

How it works

Three steps from audit to operation under an SLA

We set the scope of the audit and rollout after the first consultation.

  1. Audit and design

    We map your current integrations, your customers' CRMs and the data volume. We design the architecture and the SLA level.

  2. Stabilization and rollout

    We fix weak spots, add monitoring and documentation, and roll out connectors for the priority CRMs.

  3. Operations under SLA

    We take over operation of the integrations: we monitor and maintain them, respond to incidents within the SLA response times and fix them.

SLA levels

Choose your level of care

We recommend a level based on how critical the integration is for your customers.

  • Basic

    For stable integrations that are not business-critical.

    Response time
    By the end of the next business day
    Monitoring
    Availability and sync errors
    CRMs in operation
    1 to 2
    Reporting
    Quarterly report

  • Standard

    Most common

    For integrations your customers rely on every day.

    Response time
    Within 4 business hours
    Monitoring
    Errors, outages and data discrepancies
    CRMs in operation
    Up to 4
    Reporting
    Monthly report and a regular meeting

  • Plus

    For high data volumes or contractual commitments to your customers.

    Response time
    Within 1 hour during business hours, extended coverage outside business hours
    Monitoring
    Everything in Standard, alerts to your own channel and a status page
    CRMs in operation
    As needed
    Reporting
    Monthly report, API change overview and a maintenance plan

We set the price based on the number of CRMs and the data volume.

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Why FORECOM

Your integrations get an owner

Integration Care grew out of a real project for a Czech contact center vendor. Its customers connect telephony to their CRMs, and FORECOM operates the integrations.

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Need a one-off system connection? Integration middleware

  • HubSpot Diamond Partner
  • 7+ years of experience with CRM implementations and integrations
  • Vendor-agnostic: HubSpot, Salesforce, Zoho, Pipedrive, Odoo
  • Our own development team
  • We are responsible for operations

Frequently asked questions

We set code ownership and license terms in the contract. You always get the documentation and access, so the integrations do not depend on us alone.

The SLA covers our response and fix. We cannot guarantee the availability of CRMs and other third-party services. Monitoring flags an outage, we inform you and, once the CRM is back, we reconcile the data where the CRM's API allows it.

No. The SLA covers operations, maintenance and fixes. New features and connecting further CRMs are separate development outside the SLA.

The integrations transfer your customers' personal data, so we sign a data processing agreement with you. We process data only to the extent operations require and manage access by role.

We usually schedule the first consultation within a few days. The audit follows, and its scope depends on the number and state of your current integrations.

Yes. Besides the CRMs listed, we also connect Microsoft Dynamics and other systems with an available API. Tell us what your customers use.

Contact

Let's talk about your integrations

  • Lukáš Lískovec Lukáš LískovecFounder and CEO
  • Richard Jošek Richard JošekCRM Team Lead
  • What happens: An online consultation to go through your integrations and your customers' CRMs.
  • What to prepare: A list of the CRMs you connect to today and the places where you see the biggest problems.
  • What you get: A recommended next step and a proposed SLA level. No obligation.

Prefer to write? Leave us your email and we'll get back to you.

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